Returns & Refunds

The short version

If something arrives damaged, defective, or is not what you ordered, we make it right. Photo of the problem, a message to us, and we replace it or refund it.

Standard returns

Unused items in original condition can be returned. Get in touch first so we can send you where to ship it — packages sent back without contacting us are hard to trace to an order.

Personalized and made-to-order items

Custom pieces — anything with a name, photo, date or personal detail printed on it — cannot be returned for a change of mind, because they cannot be resold to anyone else.

That does not apply if we got it wrong. A misspelling on our end, a printing fault, or the wrong item entirely is our problem to fix, and we will.

How to start

Message us with your order number and what went wrong. Include a photo if it is a damage or quality issue — it makes the whole thing faster.

We are a small shop. We would rather sort a problem out directly than hide behind a policy page.